Shipping policy

SHIPPING POLICY

VELOUSTI SHIPPING & DELIVERY

This Shipping Policy explains how VELOUSTI orders are produced, dispatched and delivered.

Product-specific availability, production and dispatch information shown on the individual product page forms part of this policy.

DISPATCH TIMES

For VELOUSTI made-to-order products, the current estimated dispatch window is 3-4 weeks from purchase unless the individual product page states otherwise.

This is the estimated production and dispatch period — it is not the delivery date.

Shipping transit begins after the order has been dispatched.

Working days exclude weekends and public holidays.

OTHER VELOUSTI PRODUCTS

Different VELOUSTI products may have different stock, production or fulfilment arrangements.

Always check the individual product page before ordering for the most current information about:

• Product availability
• Made-to-order or pre-order status
• Estimated production time
• Estimated dispatch timing

The individual product page is the source of truth for product-specific fulfilment information.

DELIVERY DESTINATIONS

Available delivery destinations are determined during checkout.

If Shopify allows checkout for your destination, the available delivery methods and applicable shipping charges will be displayed before you complete your order.

SHIPPING CHARGES

Any applicable shipping charges are displayed during checkout before payment is completed.

Where different delivery options are available, their respective charges will be shown at checkout.

DELIVERY ESTIMATES

Any delivery or dispatch timeframe provided by VELOUSTI is an estimate unless expressly stated otherwise.

A dispatch estimate refers to when an order is expected to leave fulfilment and should not be interpreted as a guaranteed arrival date.

Shipping transit takes place after dispatch.

DELAYS

Occasionally, circumstances outside VELOUSTI’s reasonable control may affect production, dispatch or delivery timing.

If you have a question about an order that has not yet been dispatched, please contact VELOUSTI Customer Care.

MADE-TO-ORDER PRODUCTS

Some VELOUSTI products are produced after an order is placed.

The relevant product page will state when an item is made to order and provide the applicable estimated production or dispatch timeframe.

Placing an order for a made-to-order product means that production may take place before dispatch.

RETURNS AND CANCELLATIONS

Shipping and dispatch terms do not affect your applicable statutory consumer rights.

For information about cancellations, returns and refunds, please see:

Delivery & Returns:
https://velousti.co.uk/pages/delivery-returns

Refund Policy:
https://velousti.co.uk/pages/refund-policy

ORDER QUESTIONS

If you need assistance with delivery or an existing order, contact VELOUSTI through:

https://velousti.co.uk/pages/contact

Please include your order number where available so Customer Care can identify your order accurately.

Website:
https://velousti.co.uk