Terms of Service

Last updated: 6 October 2026

These Terms of Service govern your use of velousti.co.uk and purchases made from the VELOUSTI online store. In these Terms, “VELOUSTI”, “we”, “us” and “our” refer to the operator of the VELOUSTI store.

By using this website or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Returns Policy and Delivery & Returns information. Nothing in these Terms excludes or limits any statutory consumer rights that cannot legally be excluded or limited.

1. Using the Website

You may use this website only for lawful purposes. You must not misuse the website, interfere with its security or operation, introduce malicious code, attempt unauthorised access, or use the website in a way that infringes the rights of VELOUSTI or any third party.

2. Product Information

We aim to keep product descriptions, images, measurements, pricing and availability accurate. Screen settings and photography can affect how colours and materials appear.

Product-specific information shown on the individual product page, including material details, size information, made-to-order or pre-order status, and estimated production or dispatch timing, forms part of the offer for that product and should be treated as the current source of product-specific information.

Many VELOUSTI products are made to order. A product being described as made to order does not by itself remove statutory cancellation rights. Goods made specifically to a customer's individual specifications or clearly personalised may be treated differently where applicable law permits.

3. Orders and Contract Formation

Placing an order is an offer to purchase. An order is accepted when VELOUSTI confirms acceptance or otherwise begins performing the contract in circumstances that amount to acceptance.

We may refuse or cancel an order before acceptance where reasonably necessary, including where a product is unavailable, payment is not authorised, fraud is suspected, information provided is materially incorrect, or there is an obvious pricing or listing error. If we cancel an order after payment has been taken, the relevant amount will be refunded in accordance with applicable law.

4. Prices and Payment

Prices shown on the website are the prices applicable at the time of ordering, subject to correction of genuine and obvious errors. Any shipping charge or other amount payable will be shown during checkout before you complete your purchase.

Payments are processed through Shopify and/or third-party payment providers. Where Klarna, Clearpay, PayPal or another payment provider is used, that provider may apply additional terms to the payment arrangement.

5. Cancellations, Returns and Refunds

Production or fulfilment may begin shortly after an order is placed. If you wish to cancel, please contact VELOUSTI as soon as possible. Once production or fulfilment has begun, we cannot guarantee that a voluntary cancellation can be stopped. This does not affect any statutory cancellation rights that apply to your purchase.

For eligible standard goods purchased online, UK consumers generally have a statutory cancellation period after receiving the goods. Details of eligibility, timing, personalised or made-to-specification exceptions, return condition, return postage, refund method and faulty goods rights are set out in our Refund & Returns Policy:

https://velousti.co.uk/pages/refund-policy

6. Production, Dispatch and Delivery

For made-to-order VELOUSTI products, the current estimated dispatch window is 3–4 weeks from purchase unless the individual product page states otherwise. This is an estimated production and dispatch period, not a guaranteed delivery date.

Available delivery destinations, methods and charges are shown at checkout. Delivery estimates are estimates unless expressly stated to be guaranteed.

Goods remain at VELOUSTI's risk until they come into the physical possession of you, or a person identified by you to take possession of them, except where you independently commission a carrier that was not offered by VELOUSTI, in which case the applicable legal rules on risk will apply.

Further delivery information is available at:

https://velousti.co.uk/pages/delivery-returns

7. Faulty, Damaged or Misdescribed Goods

Nothing in these Terms limits your statutory rights where goods are faulty, damaged, incorrect, unsafe or not as described. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.

8. Intellectual Property

Unless otherwise stated, VELOUSTI branding, logos, original website copy, graphics, product presentation and other original or licensed content on this website are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit or create derivative works from protected VELOUSTI content without permission, except where permitted by law.

9. Third-Party Services and Shopify

This store is powered by Shopify and may use third-party services for payments, delivery, analytics, communications and other functions. Those third parties may apply their own terms and privacy notices.

Purchases from the VELOUSTI store are made with VELOUSTI, not with Shopify. Shopify provides the commerce platform that supports the store.

10. Privacy

Personal information is handled in accordance with the VELOUSTI Privacy Policy:

https://velousti.co.uk/policies/privacy-policy

11. Website Availability and Errors

We may update, suspend or change website content, features or product availability from time to time. We may correct genuine typographical, pricing or technical errors when identified.

We do not guarantee that the website will always be uninterrupted or error-free, but this does not affect any rights or remedies you have in relation to purchases made from us.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under applicable consumer law.

Where you are purchasing as a consumer, these Terms do not remove any mandatory rights or remedies available to you under applicable law.

13. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere, you may also benefit from mandatory protections provided by the law of your country or place of residence, and these Terms do not remove those protections where they apply.

14. Changes to These Terms

We may update these Terms from time to time for legal, regulatory, operational or commercial reasons. The version published on the website at the time of your order will apply to that order unless the law requires otherwise.